# Priya Narang, Lumira Pay

**Role:** Head of Revenue Operations · **Industry:** Fintech · **Rating:** ★★★★★ (5/5)

> "We evaluated four SPM platforms. Incentivate won on flexibility, and the support team is the best vendor relationship we have. Disputes are now a rounding error."

## Results

- **92%** — Fewer commission disputes
- **5d → 4h** — Monthly close time
- **$840K** — Overpayments caught in year one

When I joined Lumira Pay, our payments business was scaling faster than our back office could keep up with. We had north of 300 quota-carrying reps across four product lines, and every one of their commission plans lived in a sprawling set of spreadsheets that only two people fully understood.

## The challenge before Incentivate

Every month-end felt like a fire drill. Reps would open their statements, find a number they didn't recognize, and flood my team with disputes. We spent the better part of a week reconciling tiers, accelerators, and clawbacks by hand. Worse, finance had no clean audit trail, so when the auditors came calling we were reconstructing logic from memory.

The breaking point was a quarter where we discovered we had overpaid a segment of the team because of a copy-paste error in a rate table. There was no version history, no approvals, no way to see who changed what.

## What changed

We rolled out Incentivate in just under eight weeks. The thing that sold our admins was that they could build and edit plans themselves — no engineering tickets, no waiting on a vendor's professional services queue. We modeled our multi-tier accelerators directly in the platform, and the calculation engine handled edge cases that had broken our spreadsheets for years.

Reps now see their statements update in near real time. When they have a question, the answer is right there with a full breakdown of every component. The flood of disputes basically stopped overnight.

## The outcome

Our monthly close went from a five-day grind to a single afternoon. Finance finally has the immutable audit trail they always wanted, and in our first year the platform flagged enough calculation discrepancies to more than pay for itself. The relationship with the Incentivate team has been genuinely collaborative — they ship what's on the roadmap, and they actually answer the phone.

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Canonical page: https://incentivatereviews.com/testimonials/priya-narang-fintech
Source: Incentivate Reviews (https://incentivatereviews.com) — reviews & comparisons for Incentivate, an enterprise Sales Performance Management (SPM) / Incentive Compensation Management platform.